{"id":1444,"date":"2025-10-16T11:47:51","date_gmt":"2025-10-16T09:47:51","guid":{"rendered":"https:\/\/shop.forminsa.com\/purchasing-policy\/"},"modified":"2026-01-30T13:29:31","modified_gmt":"2026-01-30T12:29:31","slug":"purchasing-policy","status":"publish","type":"page","link":"https:\/\/shop.forminsa.com\/en\/purchasing-policy\/","title":{"rendered":"Purchasing policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1444\" class=\"elementor elementor-1444 elementor-961\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5e9315e e-flex e-con-boxed e-con e-parent\" data-id=\"5e9315e\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4d8d722 e-con-full e-flex e-con e-child\" data-id=\"4d8d722\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a0cde57 elementor-widget elementor-widget-heading\" data-id=\"a0cde57\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Purchasing policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-26fff46 elementor-widget elementor-widget-text-editor\" data-id=\"26fff46\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>CONTRACT TERMS AND CONDITIONS<\/strong><\/p><p><span style=\"font-weight: 400;\">Please read all the necessary information regarding the electronic transactions you carry out on this website.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">FORMIN S.A. is committed to transparency and clarity in the commercial transactions carried out on this website, guaranteeing a space committed to the rights of users and customers. Therefore, we recommend that before purchasing any of the products available on this website, you read these terms and conditions that apply to the provision of services offered by FORMIN S.A. as part of its main activity of selling zero-waste metal clamps.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">These terms and conditions govern the relationship between FORMIN S.A. and the customers of the website.\n <\/span><a href=\"https:\/\/www.forminsa.com\/\"><span style=\"font-weight: 400;\">https:\/\/www.forminsa.com\/<\/span><\/a><\/p><p><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">FORMIN S.A reserves the right to modify or change these terms and conditions at any time. If the modifications constitute a substantial change in the terms, FORMIN S.A will notify you by posting an announcement on our website.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">The services and\/or products are only available to legal entities and individuals aged 16 and over.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">This website complies with the following regulations:<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"> <\/span><a href=\"https:\/\/www.boe.es\/buscar\/act.php?id=BOE-A-2002-13758\"><span style=\"font-weight: 400;\">Law 34\/2002, of 11 July, on Information Society Services and Electronic Commerce (LSSI-CE)<\/span><\/a><span style=\"font-weight: 400;\">\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"> <\/span><a href=\"https:\/\/www.boe.es\/doue\/2016\/119\/L00001-00088.pdf\"><span style=\"font-weight: 400;\">Regulation (EU) 2016\/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data<\/span><\/a><span style=\"font-weight: 400;\">; and<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"> <\/span><a href=\"https:\/\/boe.es\/buscar\/act.php?id=BOE-A-2018-16673\"><span style=\"font-weight: 400;\">Organic Law 3\/2018, of 5 December, on the Protection of Personal Data and Guarantee of Digital Rights<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p><p><strong>SELLER IDENTIFIER<\/strong><\/p><p><span style=\"font-weight: 400;\">In accordance with the provisions of Law 34\/2002 on Information Society Services and Electronic Commerce (LSSICE), we provide you with the following information:<\/span><\/p><p><span style=\"font-weight: 400;\"><br \/><\/span><b>Company name: FORMIN S.A.<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"><br \/><\/span><b>Tax ID Code: <\/b><span style=\"font-weight: 400;\">A58098179<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"><br \/><\/span><b>Email: <\/b><a href=\"mailto:info@forminsa.com\"><span style=\"font-weight: 400;\">info@forminsa.com<\/span><\/a><span style=\"font-weight: 400;\"> \u00a0 \u00a0\u00a0\u00a0\u00a0<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"><br \/><\/span><b>Registered address:<\/b> <span style=\"font-weight: 400;\">C\/ Ambika n\u00ba 1, Torroella de Baix, Sant Fruit\u00f3s de Bages (Barcelona) Spain<\/span><\/p><p><span style=\"font-weight: 400;\">\u00a0<\/span><span style=\"font-weight: 400;\"><br \/><\/span><b>Its business activity is:<\/b> <span style=\"font-weight: 400;\">Manufacture and sale of zero-waste metal clamps-bra.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"><br \/><\/span><b>Purpose of the website:<\/b> <span style=\"font-weight: 400;\">Supply by FORMIN S.A. of the products offered in its Online Shop, in exchange for financial compensation.<\/span><\/p><p><span style=\"font-weight: 400;\"><br \/><\/span><b>Supply by FORMIN S.A. of the products offered in its Online Shop, in exchange for financial compensation:<\/b> <span style=\"font-weight: 400;\">Barcelona Business Registry, volume 33,726, folio 204, page number B-22210.<\/span><\/p><p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p><p><strong>CHARACTERISTICS OF THE PRODUCTS OFFERED<\/strong><\/p><p><span style=\"font-weight: 400;\">FORMIN S.A. offers a wide and varied range of products. The products displayed at https:\/\/www.forminsa.com\/ <\/span><span style=\"font-weight: 400;\">are reusable, zero-waste clamps<\/span><span style=\"font-weight: 400;\">.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p><p><strong>HOW TO PLACE AN ORDER<\/strong><\/p><p><span style=\"font-weight: 400;\">As a condition for placing any order, the customer must contact FORMIN S.A. and provide the relevant information required for the purchase of the products available on this website.  The information you provide to place an order must be accurate, complete, and up to date at all times. v Failure to do so constitutes a breach of the terms and conditions, which may result in the termination of the contract with FORMIN S.A.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">From the moment of acceptance, the customer acquires the status of Customer of FORMIN S.A.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Orders must be placed by following these steps:<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"><br \/><\/span><b><\/b><\/p><ol><li><b>PRODUCT SELECTION AND ADDING TO BASKET<\/b><b><br \/><\/b><span style=\"font-weight: 400;\">The user may select the desired products and add them to the shopping basket.<br \/><br \/><\/span><\/li><li><b>REVIEW OF THE SHOPPING BASKET AND COMPLETION OF THE PURCHASE<\/b><b><br \/><\/b><span style=\"font-weight: 400;\">After selecting the products, the user will review the status of their basket and proceed to complete the purchase. They will enter the minimum information required to place the order.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"><br \/><\/span><b><\/b><\/li><li><b>CHOICE OF PAYMENT METHOD<\/b><b><br \/><\/b><span style=\"font-weight: 400;\">Once the minimum required fields have been filled in, the user will select the desired payment method. Enter the information relating to the payment method.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"><br \/><\/span><b><\/b><\/li><li><b>\u00a0SELECTION OF PAYMENT AND SHIPPING METHOD<\/b><b><br \/><\/b><span style=\"font-weight: 400;\">The user will choose one of the available payment or financing methods, as well as the delivery method. Then, they will click on the \u2018Pay\u2019 button.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"><br \/><\/span><b><\/b><\/li><li><b>ORDER CONFIRMATION<\/b><b><br \/><\/b><span style=\"font-weight: 400;\">Once the purchase has been made, FORMIN S.A. will send an order confirmation with an order ID by email. If you do not agree with the information provided, you may ask to modify or cancel the contract. You must do this within 24 hours of the order confirmation by emailing <\/span><span style=\"font-weight: 400;\">info@forminsa.com <\/span><span style=\"font-weight: 400;\">provided that the order has not left our warehouses.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"><br \/><\/span><b><\/b><\/li><li><b>ORDER CONFIRMATION AND ACCEPTANCE OF TERMS AND CONDITIONS<\/b><b><br \/><\/b><span style=\"font-weight: 400;\">Confirmation of the order implies that you have been informed of and expressly accepted these general terms and conditions. Proof of these transactions will be based on the data collected by the website, which will save the electronic document confirming the contract. You will have the right to access this document.<br \/><\/span><span style=\"font-weight: 400;\"><br \/><\/span><b><\/b><\/li><\/ol><p><b>Discount vouchers<\/b><b><br \/><\/b><span style=\"font-weight: 400;\">Coupons or discount codes are for individual use only, cannot be combined, and are subject to the validity dates indicated. FORMIN S.A. reserves the right to cancel any promotion for individual or group customers if it is deemed that they are being used abusively or inappropriately.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/p><p><strong><br \/>PRICES AND PAYMENT METHODS<\/strong><\/p><p><span style=\"font-weight: 400;\">The customer agrees to pay FORMIN S.A. for the products purchased using the payment methods accepted by <\/span><span style=\"font-weight: 400;\">XXXXXX<\/span><span style=\"font-weight: 400;\">\u00a0 and for any additional amounts (including taxes and late payment charges, as applicable)<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">). The prices applicable to each product are those indicated on the website on the date of the order, including, where applicable, VAT (Value Added Tax) for transactions within Spanish territory. However, in accordance with the provisions of Law 37\/1992, of 28 December, regulating this tax, the transaction may be exempt or not subject to it depending on the buyer&#8217;s country of residence and the capacity in which they are acting (business\/professional or private individual). Consequently, in some cases, the final price of the order may differ from that shown on the website.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Upon payment, FORMIN S.A. will redirect you to the <\/span><span style=\"font-weight: 400;\">XXXXXX<\/span><span style=\"font-weight: 400;\"> payment gateway.<\/span><\/p><p><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">FORMIN S.A. accepts the following payment methods:<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"><br \/><\/span><b>By credit or debit card<\/b><b><br \/><\/b><span style=\"font-weight: 400;\">We accept Visa, Mastercard etc\u2026<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">You can make the payment immediately through our Bank&#8217;s secure SSL payment gateway. If it is necessary to make any refund or cancellation of the order, the amount will be refunded via the same payment card.  Both personal and banking details will be protected with all the security measures established by  Organic Law 3\/2018, of 5 December, on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD) with complete confidentiality.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Payment is always 100% of the order in advance and items will be dispatched once payment has been confirmed.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"><br \/><\/span><b>CUSTOMER RESPONSIBILITY:<\/b><b><br \/><\/b><span style=\"font-weight: 400;\">The customer acknowledges that the financial institution is responsible for approving or rejecting the financing application. Any issues, disputes, or queries relating to financing should be addressed directly to the financial institution.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"><br \/><\/span><b>RESERVATION OF RIGHTS:<\/b><b><br \/><\/b><span style=\"font-weight: 400;\">The company reserves the right to modify the financing options available, as well as the associated terms and conditions, after notifying customers via the platform.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"><br \/><\/span><b>FURTHER INFORMATION:<\/b><b><br \/><\/b><span style=\"font-weight: 400;\">For further information on the financing options available, customers can contact our customer service department via <\/span><a href=\"mailto:info@forminsa.com\"><span style=\"font-weight: 400;\">info@forminsa.com<\/span><\/a> <span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p><p><strong>VALIDITY OF PRICES AND OFFERS<br \/><\/strong><span style=\"font-weight: 400;\">The products offered on the website, and their prices, will be available for purchase as long as they are in the product catalogue displayed on the website. Customers are requested to access updated versions of the website to avoid pricing errors. In any case, orders in progress will maintain their conditions for 7 days from the moment they are confirmed.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p><p><strong>SHIPPING AND TRANSPORTATION<\/strong><\/p><p><b>Shipping areas<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">We ship to <\/span><span style=\"font-weight: 400;\">Spain (mainland), Europe, Norway, and Switzerland.\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">We do not ship to  <\/span><span style=\"font-weight: 400;\">The CANARY ISLANDS, BALEARIC ISLANDS, CEUTA and MELILLA<\/span><span style=\"font-weight: 400;\">.<\/span><\/li><\/ul><p><b><br \/>Delivery times<\/b><b><br \/><\/b><span style=\"font-weight: 400;\">If the product is in stock, the order will be dispatched immediately to the delivery address provided by the customer and delivered within the time frame indicated at the time of placing the order, counting from the moment the order is processed.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Generally, unless there are public holidays involved, we follow this rule to assign you the earliest delivery date we can offer:<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">If there are any unforeseen circumstances regarding the delivery of your order, we will contact you via the email address you provided when registering on the website in order to find a solution. Alternatively, we may contact you by telephone, if you have provided a number, or attempt a second delivery to the address provided. If we are unable to contact you or deliver the product on the first or second visit, you will be responsible for contacting the carrier or FORMIN S.A. by email and will bear any additional costs associated with subsequent deliveries.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"><br \/><\/span><b>Carriers<\/b><b><br \/><\/b><span style=\"font-weight: 400;\">Deliveries are made through the agency <\/span><span style=\"font-weight: 400;\">DHL Express Spain<\/span><span style=\"font-weight: 400;\">.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"><br \/><\/span><b>Issues to consider<br \/><\/b><b><br \/><\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">In the event that one of the delivery times is modified, FORMIN S.A.&#8217;s Customer Service department will notify you, either by email or telephone, of the approximate delivery time for the entire shipment of your order. Similarly, you will be kept informed of any changes that may arise in relation to this delivery time.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If an order consists of several different products, not all of which are available for dispatch at the time the order is placed, the customer may request partial dispatch of their order and subsequent dispatch of the outstanding products. Such partial shipment may only be requested when the total shipment of the order will be delayed beyond the delivery times indicated on the website, and this shipment must be finally approved by FORMIN S.A., which will always have the final decision regarding the execution of partial shipments.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Orders will not be delivered to PO boxes. We reserve the right to withhold delivery of orders with incorrect addresses. In any case, we will contact you using the details you have provided for any incident or query that may arise during the processing of your order.<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p><p><strong>WARRANTY<\/strong><\/p><p><b>Legal Warranty: <\/b><span style=\"font-weight: 400;\">In accordance with RDL 1\/2007, durable goods have a 3-year warranty from the date of delivery (including goods with digital elements supplied continuously for a period of less than 3 years).<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">This does not include defects caused by negligence, impact, misuse or tampering, unsuitable voltage, incorrect installation not carried out by an authorised Technical Service where applicable, or materials subject to wear and tear through normal use.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">In cases where the use of the warranty is justified, the item will be repaired, replaced, discounted or refunded, in accordance with the legally established terms.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">If you have any problems, please send us an email to the following address: <\/span><a href=\"mailto:info@forminsa.com\"><span style=\"font-weight: 400;\">info@forminsa.com<\/span><\/a> <span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p><p><strong>COMMON SYSTEM OF VALUE ADDED TAX OF THE EUROPEAN UNION<\/strong><\/p><p><span style=\"font-weight: 400;\">In accordance with Law 37\/1992, of 28 December, regulating this tax, and European Directive 2008\/8\/EC, the transaction may be exempt or not subject to VAT depending on the buyer&#8217;s country of residence and their status (business\/professional or private individual). Consequently, in some cases, the final price of the order may differ from that shown on the website.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">The price of products sold by FORMIN S.A. includes Spanish VAT. However, the final price of your order may vary depending on the VAT rate applicable to the order. <\/span><span style=\"font-weight: 400;\">For orders destined for other countries in the European Union, Spanish VAT will be deducted and the VAT rate corresponding to the destination country will be applied. The final price will appear during the confirmation of your order and will reflect the VAT rate corresponding to the destination country of the products.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">The prices of the Services may change at any time at the sole and exclusive discretion of FORMIN S.A. The Services are not subject to price protection or refunds in the event of price reductions or promotional offers.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/p><p>\u00a0<\/p><p><b>RETURNS POLICY<\/b><b><br \/><\/b><b><br \/><\/b><span style=\"font-weight: 400;\">Cancellations and\/or returns will only be accepted under the following terms.<br \/><\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/p><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Cancellation<br \/><\/b>The customer may cancel their order and request a full refund if it has not yet been shipped<span>. To do so, they must contact us as soon as possible using the contact form or send us an email to <\/span><a href=\"mailto:info@forminsa.com\"><span>info@forminsa.com<\/span><\/a><span> providing their details and order number.<br \/><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Returns<br \/><\/b>Our preparation and packaging processes are very strict, and we guarantee that items are shipped without defects. Please carefully check that the seals on your package have not been tampered with or damaged.<br \/><br \/><\/li><\/ol><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If the order arrives up to 72 hours later than agreed, the customer must accept the delivery and, if upon opening the box, any item is found to be damaged, they can report the incident using the contact form or send us an email to<\/span> <a href=\"mailto:info@forminsa.com\"><span style=\"font-weight: 400;\">info@forminsa.com<\/span><\/a><span style=\"font-weight: 400;\"> with the name of the products and the number of damaged items, as well as a photograph of them.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Returns of packaged products will not be accepted if they have been opened and\/or tampered with and do not retain their original packaging.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You must indicate the reason for the return on the delivery note.<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Only returns of orders with evidence of damage during transport will be accepted, and any complaints must be made at the time of receipt of the order.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">If the product arrives in poor condition, FORMIN S.A. will cover the shipping costs incurred for the return, provided that the products are in their original packaging and have not been used, either in whole or in part<\/span><span style=\"font-weight: 400;\">.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">To process your claim, you must contact us within 24 hours and send us an email to <\/span><a href=\"mailto:info@forminsa.com\"><span style=\"font-weight: 400;\">info@forminsa.com<\/span><\/a><span style=\"font-weight: 400;\">\u00a0 indicating your name, order number and explaining in detail what happened.<br \/><br \/><\/span><\/p><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Withdrawal<br \/><\/b>The right of withdrawal may not be exercised (except in the case of error or defect in the product or service contracted) in the following cases provided for in Article 45 of the Trade Law:<br \/><br \/><\/li><\/ol><ul><li style=\"list-style-type: none;\"><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Contracts for the supply of goods made to the consumer&#8217;s specifications or clearly personalised, or which, by their nature, cannot be returned or are liable to deteriorate or expire rapidly.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Contracts for the supply of audio or video recordings, discs and computer programs that have been unsealed by the consumer, as well as computer files supplied electronically that can be downloaded or reproduced immediately for permanent use.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">And in general, all products ordered remotely that are made to measure: clothing, photo development, etc., or that can be copied (books, music, video games, etc.).<\/span><\/li><\/ul><\/li><\/ul><p><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">The customer shall have the right to withdraw from the contract within a period of 14 calendar days without giving any reason and without incurring any costs other than those provided for in Articles 107.2 and 108, in accordance with the provisions of BOE-A-2014-3329. To exercise this right, a form is provided where the necessary details can be filled in for the purpose of processing the withdrawal.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"><br \/><\/span><b>How to return products in accepted cases:<\/b><b><br \/><\/b><b><br \/><\/b><span style=\"font-weight: 400;\">To return a product in the cases provided for and accepted by this withdrawal policy, the following instructions must be followed:<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Returns with unpaid shipping charges will not be accepted.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You must have notified FORMIN S.A. of your wish to withdraw and obtained the corresponding authorisation before sending the goods.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You must download and complete the <\/span><b>withdrawal form<\/b><span style=\"font-weight: 400;\"> below and send it along with the package.<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">You must place the product(s) in a properly packaged parcel. The return address is: C\/ Ambika n\u00ba 1, Torroella de Baix, Sant Fruit\u00f3s de Bages (Barcelona) Spain.<br \/><br \/><\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You must take the package (with the attached withdrawal form) to a post office or courier company and request proof of shipment.  You must keep the receipt until you receive the requested refund.<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">It is the customer&#8217;s responsibility to keep all acknowledgements of receipt and to send the package by registered post or by any other means that allows the date of dispatch to be verified.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">In the event of repeated returns or complaints regarding poor condition or defective products by the same customer, FORMIN S.A. reserves the right to refuse further deliveries to that customer.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Return shipping costs shall be borne by the customer. Refunds shall be issued within fourteen (14) calendar days of the date on which we receive the returned product(s) at the specified address.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/p><p><span style=\"font-weight: 400;\">FORMIN S.A. will proceed with the refund using the same payment method used by the customer when placing the order, and said refund will be subject to FORMIN S.A.&#8217;s right to retain amounts for returned products that are damaged. We will refund the amount paid for the returned product(s) minus shipping costs (if applicable).<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"><br \/><\/span><b>STANDARD CLAIM OR WITHDRAWAL FORM<\/b><b><br \/><\/b><b><br \/><\/b><span style=\"font-weight: 400;\">The customer\/purchaser may submit their complaint or withdrawal request either by email to: <\/span><a href=\"mailto:info@forminsa.com\"><span style=\"font-weight: 400;\">info@forminsa.com<\/span><\/a><span style=\"font-weight: 400;\"> or by post to the address indicated on the withdrawal form.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Copy and paste this form, fill it in and send it by email or post.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">The user\/purchaser may submit a complaint to me by email at: <\/span><a href=\"mailto:info@forminsa.com\"><span style=\"font-weight: 400;\">info@forminsa.com<\/span><\/a> <span style=\"font-weight: 400;\">. If they wish, they may also use the following complaint form:<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">For the attention of  <\/span><span style=\"font-weight: 400;\">XXXXXX<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Address: <\/span><span style=\"font-weight: 400;\">XXXXXX<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">E-mail: <\/span><span style=\"font-weight: 400;\">XXXXXXXXXX<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">&#8211; The product:<\/span><span style=\"font-weight: 400;\"> XXXXXX<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">&#8211; Acquired on:<\/span><span style=\"font-weight: 400;\"> XXXXXX<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">&#8211; User&#8217;s name:<\/span><span style=\"font-weight: 400;\"> XXXXXX<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">&#8211; User&#8217;s address:<\/span><span style=\"font-weight: 400;\"> XXXXXX<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">&#8211; User&#8217;s signature (only if submitted on paper)<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">&#8211; Date:<\/span><span style=\"font-weight: 400;\"> XXXXXX<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">&#8211; Reason for the complaint:<\/span><span style=\"font-weight: 400;\"> XXXXXX<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p><p><strong>EUROPEAN CONSUMER REGULATIONS<\/strong><\/p><p><span style=\"font-weight: 400;\">\u00a0<\/span><span style=\"font-weight: 400;\">We hereby inform you that the European Commission has created the first European platform for the resolution of disputes in online commerce, covered by the latest consumer law. In this regard, as the operators of an online sales platform, we have a duty to inform our customers of the existence of an alternative online dispute resolution platform.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">To use the dispute resolution platform, customers should use the following link: <\/span><a href=\"http:\/\/ec.europa.eu\/odr\"><span style=\"font-weight: 400;\">http:\/\/ec.europa.eu\/odr<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/a><span style=\"font-weight: 400;\">\u00a0<\/span><\/p><p><strong>AFTER-SALES SERVICE<br \/><\/strong><span style=\"font-weight: 400;\">We have an after-sales service to resolve any issues with our products or deliveries, offering our customers the fastest and most efficient customer service.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">To contact us or raise any queries, questions or complaints, you may use any of the following methods:<br \/><br \/><\/span><\/p><p><span style=\"font-weight: 400;\">Postal address:\u00a0<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">C\/ Ambika n\u00ba 1, Torroella de Baix, Sant Fruit\u00f3s de Bages (Barcelona) Spain.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Telephone: +34 938 340 528<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Email: <\/span><a href=\"mailto:info@forminsa.com\"><span style=\"font-weight: 400;\">info@forminsa.com<\/span><\/a><span style=\"font-weight: 400;\"> \u00a0 \u00a0\u00a0\u00a0\u00a0<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\"><br \/><strong>CONFIDENCIALITY<\/strong><\/span><\/p><p><span style=\"font-weight: 400;\">\u00a0<\/span><span style=\"font-weight: 400;\">All information and documentation used during the contracting, development, and execution of the services that regulate the relationship between FORMIN S.A. and the Client is confidential.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">All information received from the customer, whether images, emails, texts, access data such as usernames and passwords, will be treated confidentially, and its transfer to third parties is strictly prohibited.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Confidential information shall not include information disclosed by agreement between the Parties, information that becomes public for the same reason, information that must be disclosed in accordance with the law or a court order from a competent authority, or information obtained by a third party who is not under any obligation of confidentiality. Both parties undertake to comply with the duty of confidentiality indefinitely.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Further information on privacy: please refer to our privacy policy<br \/><\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p><p><strong>DATA PROTECTION POLICY<\/strong><\/p><p><span style=\"font-weight: 400;\">For complete information about your rights and the data protection policy we apply to this website and all our services, we recommend visiting the Privacy Policy and Cookie Policy.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p><p><strong>LIMITATION OF LIABILITY <\/strong><\/p><p><span style=\"font-weight: 400;\">\u00a0<\/span><span style=\"font-weight: 400;\">FORMIN S.A. reserves the right to make, at any time and without prior notice, modifications and updates to the information contained on the website, its configuration and presentation, the conditions of access, the contracting terms and conditions, etc. Consequently, the customer must access the updated versions of the website.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">The user\/customer is solely responsible for maintaining the confidentiality and security of the website and for all activities that occur on the website once it has been delivered by FORMIN S.A. The customer undertakes to immediately notify FORMIN S.A. of any breach of the portal&#8217;s security.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">FORMIN S.A. shall not be liable for any loss arising from the misuse or unauthorised use of its website. \u00a0 \u00a0 <\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">The customer agrees to indemnify FORMIN S.A. against any claims, losses, expenses, damages and costs (including direct, incidental, consequential, punitive, exemplary and indirect damages), and reasonable solicitors&#8217; fees resulting from any breach by the customer\/purchaser of these conditions, whether or not considered material or immaterial;  the use or misuse of the Services by you or any person acting on your behalf or using your account with FORMIN S.A., or for any material or immaterial violation of any rights, titles or interests of third parties.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Our sole responsibility shall be to supply the product in accordance with the terms and conditions set out in this purchasing policy.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">FORMIN S.A. shall not be liable for any consequences, damage or harm that may arise from the improper use of the products supplied.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p><p><strong>LANGUAGE<\/strong><\/p><p><span style=\"font-weight: 400;\">\u00a0<\/span><span style=\"font-weight: 400;\">The language in which the contract between FORMIN S.A. and the Customer shall be drawn up is <\/span><span style=\"font-weight: 400;\">Spanish \/ English \/ German \/ French.\u00a0 <\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p><p><strong>APPLICABLE JURISDICTION AND LAWS<\/strong><\/p><p><span style=\"font-weight: 400;\">FORMIN S.A. and THE CUSTOMER shall be governed by Spanish law to settle any dispute that may arise from accessing or using this website, and these general terms and conditions of use and contracting are governed by Spanish law.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">In accordance with Article 29 of Law 34\/2002, of 11 July, on Information Society Services and Electronic Commerce, electronic contracts between entrepreneurs or professionals, the parties submit, at their discretion, for the resolution of conflicts and waiving any other jurisdiction, to the Courts and Tribunals of the User&#8217;s domicile.<\/span><\/p><p><br \/><br \/><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>CONTRACT TERMS AND CONDITIONS Please read all the necessary information regarding the electronic transactions you carry out on this website. FORMIN S.A. is committed to transparency and clarity in the commercial transactions carried out on this website, guaranteeing a space committed to the rights of users and customers. Therefore, we recommend that before purchasing any<a class=\"more-link\" href=\"https:\/\/shop.forminsa.com\/en\/purchasing-policy\/\">Continue reading <span class=\"screen-reader-text\">&#8220;Purchasing policy&#8221;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1444","page","type-page","status-publish","hentry","entry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Purchasing policy | SHOP BRIDAS FORMINSA<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Purchasing policy | SHOP BRIDAS FORMINSA\" \/>\n<meta property=\"og:description\" content=\"CONTRACT TERMS AND CONDITIONS Please read all the necessary information regarding the electronic transactions you carry out on this website. FORMIN S.A. is committed to transparency and clarity in the commercial transactions carried out on this website, guaranteeing a space committed to the rights of users and customers. 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FORMIN S.A. is committed to transparency and clarity in the commercial transactions carried out on this website, guaranteeing a space committed to the rights of users and customers. 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